Terms & Conditions

About These Terms

These Terms and Conditions (“Terms”) govern your use of the dontweight.co.uk website and all services provided by Don’t Weight Ltd (“we”, “us”, “our”). By using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Our Services

Don’t Weight provides an online platform connecting patients with UK-registered prescribing clinicians for the purpose of weight management consultations and, where clinically appropriate, the prescribing of MHRA-approved medications. We are registered with the Care Quality Commission (CQC) and comply with all applicable UK healthcare regulations.

Our services are available to UK residents aged 18 and over. By using our services, you confirm that you meet these eligibility criteria.

Medical Disclaimer

Our platform facilitates access to clinician-prescribed weight loss medication. All prescribing decisions are made by independent, UK-registered clinicians based on their professional medical judgement. We do not guarantee that you will be prescribed medication — eligibility is determined by clinical assessment.

Our service does not replace your GP or NHS care. We strongly recommend maintaining regular contact with your GP, and we may contact your GP with your consent where clinically appropriate.

Eligibility & Accuracy

You must provide accurate, truthful, and complete information during your consultation. Providing false or misleading health information may endanger your safety and will result in termination of your account. All clinical decisions rely on the accuracy of the information you provide.

Prescriptions & Medication

• All prescriptions are issued by UK-registered prescribers at their sole clinical discretion
• Medications are dispensed by registered UK pharmacies and delivered to your specified UK address
• You must follow the dosage and administration instructions provided by your clinician
• You must report any side effects or adverse reactions promptly via our support channels
• Medications are prescribed for your personal use only and must not be shared with others

Pricing & Payment

All prices are displayed in GBP and include applicable VAT. Payment is taken at the point of order. We reserve the right to update pricing — any changes will not affect existing orders.

• If you are found not to be clinically eligible after payment, you will receive a full refund
• Refunds for medications that have been dispensed and dispatched are not available due to pharmaceutical regulations
• You may pause or cancel your subscription at any time with no penalty

Cancellation & Refunds

You may cancel your treatment plan at any time by contacting support@dontweight.co.uk. Refunds are processed in accordance with the Consumer Contracts Regulations 2013, subject to pharmaceutical dispensing regulations. Once medication has been dispensed by our pharmacy, it cannot be returned or refunded.

Your Responsibilities

You agree to:

• Provide accurate health and personal information
• Attend follow-up consultations as recommended by your clinician
• Report any changes to your health, medications, or circumstances
• Use medications only as prescribed
• Keep your account credentials secure
• Not share prescribed medication with any other person

Intellectual Property

All content on dontweight.co.uk — including text, graphics, logos, images, and software — is the property of Don’t Weight Ltd and is protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

Limitation of Liability

To the fullest extent permitted by law, Don’t Weight Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these Terms, please contact hello@dontweight.co.uk.